ZKH Lashes

You acknowledge and accept these policies at the time of booking. Thank you for respecting my time and space. PREPARING FOR YOUR APPOINTMENT Please arrive on time for your appointment. Your time slot is reserved for you so I can complete the full service in the time that you are booked for. Due to limited space at the studio, please do not have additional guests. For a seamless experience at your appointment: - Arrive with no makeup and sunscreen. - Do not use a lash curler on the day of your appointment since it can affect extension application. - Refrain from consuming caffeinated beverages at least 4 hours prior to the appointment to reduce eye-twitching during the service. - Dress comfortably since you will be lying down for a few hours. - You are welcome to bring earbuds to listen to your own music or podcast if you prefer. BOOKING You must be 18 years and older to get serviced. All appointments require a 50% retainer fee. The remaining payment is due on the day of service. Card payments or exact cash are accepted. There are no refunds on goods or services. Appointment requests outside normal business hours will be charged a $50 fee. RESCHEDULES & CANCELLATIONS If you reschedule or cancel your appointment LESS THAN 24 HOURS before the scheduled time, you will be required to pay a new retainer fee for a new appointment. One reschedule is allowed per appointment if notified more than 24 hours in advance. I have the right to reschedule or cancel your appointment if you come in feeling ill or contagious. LATE ARRIVALS Late arrivals that are 15 minutes or more past your scheduled time without prior notice will be an automatic cancellation and considered a no-show.